Phoenixville PA
Hospital Cost Accounting
2017 - 2018, Cerner Corporation
The Project
The goal for this project was to redesign a legacy solution and provide a streamlined, web-based, responsive, and user-friendly experience.
This project fulfilled a high priority request from many clients. The UX design was validated in usability testing and earned a 92 SUS (System Usability Scale) score.
Image by Freepix: http://www.freepik.com
Understanding the Users' Workflow
Discovery Phase
-
My role: Sole UX Designer in an Agile team that was not familiar with UX Design
-
What I did:
-
Guided the team in creating a journey map of the ideal streamlined workflow
-
Collaborated with the product owner on interviewing users of the legacy solution
-
-
What I learned:
-
Although the legacy solution was inefficient, users still praised it since it did what they needed it to do.
-
Users see the workflow as the means to an end. Their goal was less time in the Cost Accounting tool and more time for analyzing the data it produces.
-
Wire-frames & Storyboards
Design Phase
-
I designed the navigation and UI infrastructure to match the information architecture, in collaboration with the tech leads
-
I created wire-frames of the 30+ screens needed
-
I created interactive storyboards so the team could play through scenarios and understand the user experience
Wireframes: User Inputs
Design Phase
The 1st step in each phase of the workflow prompts the user for input and settings to control the processing during that phase.
Collaborating with the UI developers, we defined standard CSS styles to achieve greater consistency in the input screens.
Wireframes: Editable Grids
Design Phase
Our Challenge:
-
Many of those data tables contain more than 12 columns of data
-
Our design system did not have a grid or table component that met our needs
Our Goal: Design a grid component to support the following
-
Anchored, non-scrolling columns
-
Inline editing and error resolution
Our Results: Our grid component was contributed to the design system for future use by other teams
Iterating Design to the Finish
Building & Prototyping
In each sprint, the UI developers and I collaborated and iterated together - even across geographic locations.
With the workflow coded, we conducted a usability test to validate our work. The study participants gave us a score of 92 on the SUS (System Usability Scale).
