Phoenixville PA
Hospital Cost Accounting
2017 - 2018, Cerner Corporation
The Project
The goal for this project was to redesign a legacy solution and provide a streamlined, web-based, responsive, and user-friendly experience.
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This project fulfilled a high priority request from many clients. The UX design was validated in usability testing and earned a 92 SUS (System Usability Scale) score.
Image by Freepix: http://www.freepik.com
Understanding the Users' Workflow
Discovery Phase
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My role: Sole UX Designer in an Agile team that was not familiar with UX Design
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What I did:
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Guided the team in creating a journey map of the ideal streamlined workflow​
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Collaborated with the product owner on interviewing users of the legacy solution
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What I learned:
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Although the legacy solution was inefficient, users still praised it since it did what they needed it to do.​
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Users see the workflow as the means to an end. Their goal was less time in the Cost Accounting tool and more time for analyzing the data it produces.
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Wire-frames & Storyboards
Design Phase
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I designed the navigation and UI infrastructure to match the information architecture, in collaboration with the tech leads​
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I created wire-frames of the 30+ screens needed
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I created interactive storyboards so the team could play through scenarios and understand the user experience
Wireframes: User Inputs
Design Phase
The 1st step in each phase of the workflow prompts the user for input and settings to control the processing during that phase.
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Collaborating with the UI developers, we defined standard CSS styles to achieve greater consistency in the input screens.
Wireframes: Editable Grids
Design Phase
Our Challenge:
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Many of those data tables contain more than 12 columns of data
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Our design system did not have a grid or table component that met our needs
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Our Goal: Design a grid component to support the following
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Anchored, non-scrolling columns
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Inline editing and error resolution
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Our Results: Our grid component was contributed to the design system for future use by other teams
Iterating Design to the Finish
Building & Prototyping
In each sprint, the UI developers and I collaborated and iterated together - even across geographic locations.
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With the workflow coded, we conducted a usability test to validate our work. The study participants gave us a score of 92 on the SUS (System Usability Scale).
