Creative UX Design Lead/Strategist with extensive experience in complex problem solving and agile software development. Proven history of successful designs in many aspects of health care IT, including hospital cost accounting, clinical documentation tools, and patient registration/scheduling. Established champion of user-centered design and usability and comfortable public speaker. Adept at leading small high performing teams.

Lead UX Designer

• Managed large scale, complex design projects across multiple development teams and product groups. Driving product design vision and strategy in collaboration with product owners.

  • Health Benefits Management, Financial Solutions (2018 – 2019). Responsive UI.

  • Hospital Cost Accounting, Business Intelligence (2017 – 2018). Responsive UI. Successful redesign of legacy product, earning a SUS (System Usability Scale) score of 92+.

  • Immunizations, Clinical Solutions (2015 – 2017). Desktop UI.

• Mentored UX designers on UI standards, advocating for users, UX process with Agile development, and building relationships with development teams.

• Championed UX Design and Usability

  • Taught monthly seminar for product management and scrum masters, clarifying UX roles and UX design process

  • Led UX team focused on process improvements, enabling UX designers to collaborate more effectively with developers

  • Regular speaker on usability topics for 4 years at the company’s annual development conference

• Enabled government certification of browser-based electronic health record solution by designing and conducting quantitative usability study to prove the safe and usable design of 13 clinical workflows.

Manager/Team Lead, UX Research

(3/2018- 6/2019) Concurrent with Lead UX Design responsibilities

• Hired, equipped, and managed 2 UX researchers while establishing UX research as a role separate from UX design for the Malvern campus.

• Mentored and coached on research techniques and reporting.

• Provided research services to UX designers to maximize research coverage of design projects, including:

  • Gender Identity, Clinical Solutions: Conducted in-depth interviews with 8 physicians to understand their needs and attitudes in providing care to transgender and non-binary patients.

  • Remittance posting, Financial Solutions: Conducted 16 interviews to understand needs and workflow variations across customized client solutions.

Senior UX Designer, Clinical Solutions (2006 – 2015)

Designed user experience for physician and nursing workflows in web-based electronic health record solution. Conducted user research to elaborate requirements. Utilized usability testing and other user feedback techniques to validate UX designs. Collaborated with developers and QA testers to ensure UI quality.

• Physician Documentation:  Led team of 3 UX designers focused on initial release. Coordinated design strategy with product management. Provided additional materials including a matrix of 400+ scenarios to assist development team in evaluating behavior of UI elements.

• Physician Workflows: Provided UX designs and specifications for physician tools such as pediatric growth charts, and patient problem list.

• Nursing Workflows: Provided UX designs and specifications for nursing tools such as nursing plans of care and patient assessments.

Championed UX Design, Usability, and Client-focus

• Led successful effort to conduct usability studies at annual user conference.  2 teams conducted approximately 30 sessions in 2 days.

• Authored guidelines for client use in customizing their own clinical data entry forms. Trained internal staff, leading to improved usability for 300+ starter-set forms.

• Consulted with clients and field staff on usability concerns for new solution implementations. Provided guidance on configuration options to enhance user efficiency.

UX Designer, Clinical Departmental Solutions (2003 – 2006)

• Oncology Radiation Therapy: Provided designs and leadership for initial release of new solution, including radiation therapy treatment planning, documentation, and disease diagnosis tools. Coordinated UX design work across 4 UX designers. Responsible for design of radiation oncology UIs and design consistency with both the flagship EMR and the treatment modality UIs.

Hospital of the University of Pennsylvania

Manager, Assistive Technology Consulting

Managed 6-person multi-disciplinary team providing technical consultations, computer training, and other services relating to assistive technology for persons with severe disability.

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• Patent No. US 8,775,207 B2; 2014. “Integrated Treatment Planning and Scheduling System”. Abraham, M.; Anderson, J.; Fang, Z.; Fitzgerald, L.; Cerner Corp./Siemens Medical Solutions USA, Inc.

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• Zimmermann, D. & Anderson, J.; “User Interface Design at Siemens Medical Solutions.”  P. Sherman (ed.): Usability Success Stories: How Organizations Improve by Making Easier-to-Use Software and Web Sites, Gower Publishing, 2006.

• Anderson, J.; Drake, F.; Fleek, F.; Garrity, K. (2001) “Integrating Usability Techniques into Software Development”, IEEE Software, Volume 18, Number 1.